Cisco is Hiring Software Engineer – Quality and Operations (Intern)
Eligibility Criteria | |
---|---|
Job Role | Software Engineer – Quality and Operations (Intern) |
Education | BE/BTech |
Stream | CS, Computer Engineering or equivalent |
Batch | 2023/2024 |
Percentage | 8.0 CGPA or Higher |
Job Location | Bangalore, India |
Join us On Telegram | Click Here |
Eligibility Criteria:
- Candidate should be graduating in year 2023,2024 only.
- Candidate should have a BE/BTech degree.
- Candidate should have degree in Computer Science, Computer Engineering or equivalent.
- Candidate should have minimum CGPA of 8.0 out of 10.
- Candidate should have Excellent communication (both verbal & written)
- Candidate should be Team player with ‘can-do’ attitude
- Candidate should have knowledge of Data analysis and Problem solving
What You’ll Do
- Support Engineer for the End-to-End Third-Party Software Compliance and Risk Management (TPSCRM) platform that governs and drives all the Open Source and Commercial product component licenses verification and compliance management in addition to serving as the repository of all Cisco’s Product Bill Of Materials (P-BOMs) and associated publications.
- Strong Customer focus and ability to follow-up on issues, train end users globally will be crucial to this role as this role will be interacting with all customers across the various Cisco Engineering organizations.
- Solid understanding of Software Product development life cycle, CI/CD processes, Defect analysis and validation processes.
- Review the user submitted tickets (cases) related to issues found in TPS Eco system (TPSCRM platform) and perform the initial round of triaging and analysis of the problem before routing to Tier-2 support for resolution.
- Train the end-users of the basic Third-party platform functionality and enable the workflow on areas of question
- Monitor, track the issues filed by the customers and create weekly/monthly/quarterly reports.
- Ensure Level-2 & Level-3 cases are getting the necessary traction and addressed by Engineering Team to prevent SLA impacts.
- Strong knowledge and experience in using Open-source components, libraries from various suppliers will be preferred.
- High-level knowledge of Cisco processes (CPDM - Cisco Product Development Methodology, PLM - Product Lifecycle Management, CSDL – Cisco Secure Development Lifecycle) will be definite plus but not mandatory.
- Customer focus –Be the strong advocate for the Customer’s concerns and needs. Focus on providing the best usability and adoption experience to the new users.
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