CSS Corp Hiring Technical Support Engineers

Eligibility Criteria
Job Role	Technical Support Engineers
Education	BE/BTech/ME/MTech/BCA/MCA
Stream	All Branches Eligible
Batch	2019/2020/2021/2022
Experience	Fresher
Job Location	Hyderabad
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Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
Uses troubleshooting techniques to identify network related issues.
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers.
Help employees with access & account issues based on defined/documented guidelines, policies and procedures.
Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
Complies with schedule adherence to ensure the overall service level targets are achieved.
Identifies and provides input on unique (or) recurring user problems.

Excellent communication skills.
Good customer service skills, multitasking and leadership skills.
Ability to adjust quickly to the changing priorities and make quick decisions with limited information