Deloitte Hiring SQL Production Support Analyst

Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all compensation tools.
Liaison between business and technology with an understanding of full life cycle of system development with AGILE methodologies.
Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans.
Ensure business requirements and functional specifications are resolved and fulfilled.
Ensure issues are identified, tracked, reported on and resolved in a timely manner.
Perform unit and system level testing on applications.
Consistently meet client expectations and project deadlines.
Evaluate problems of the customers and provide logical lasting solutions.
Work with business owners to identify information needs and develop SSRS reports.

0 to 2 years of problem solving and solid analytical skills.
Self-starter with solid analytical and problem-solving skills.
Strong focus on self-review and providing high quality deliverables.
Ability to integrate rapidly with existing team, including with individuals from diverse backgrounds, and in a virtual setting.
Capable of handling high work pressure during peak months.
Ability to interact with individuals at all levels of the organization.
Excellent written and oral communication skills; confident in dealing with all levels of clients, both internally and externally; fluent in English.
Strong commitment to customer service.
Proficiency with Microsoft Office Applications (MS Excel, MS Power Point, Word, Outlook, etc.).
Languages: Must have - SQL, good to have - PL/SQL.
Strong focus on self-review and providing high quality deliverables.
Experience with Microsoft reporting technologies, i.e., SSRS and good to have basic knowledge on VB scripting.
High level of attention to detail, ability to execute and deliver project deliverables on budget and on time.
Good personal organizational skills and flexible enough to change direction pursuant to business demands.