Informatica Associate Software Engineer Hiring
| Eligibility Criteria | |
|---|---|
| Job Role | Associate Software Engineer |
| Education | BE/Btech, ME/Mtech (CS, IS/IT), MCA, M. Sc(CS) |
| Batch | 2018/2019 |
| Percentage | 65% and above throughout |
| Work Shift | Night shift (8PM to 5AM IST) |
| Job Location | Bangalore |
| Join us On Telegram | Click Here |
Desired Skills:
- Excellent grasp of relational database management theory and practice.
- Strong understanding of relational databases like Oracle, SQL Server, MySQL
- Experience in various operating systems such as Windows, UNIX/Linux
- Must possess analytical, critical thinking, problem-solving skills and attention to details.
- Constructively work together as a team, sharing ideas.
- Strives for excellence and is known for his/her prodigious technical ability.
- Possess good communication, customer-relationship skills - responsiveness, sensitivity, diplomacy
- Comfortable working both independently and collaboratively.
- Adapt to new circumstances and to learn quickly when facing new problems and challenges.
Additional responsibilities include but are not limited to the following:
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
- Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Continuously enhancing knowledge through trainings and e-learning courses
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
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