Lionbridge Hiring Junior Engineer 1 | Batch : 2020/2021

To perform the troubleshooting on the software applications support tickets/issues,
To provide resolution/configuration fixes/comment on the support tickets in quick turnaround time.
To filter the tickets that are real issues needing the development fix and to assign it to the engineering team.
Co-ordinate with the Users/Operations team and Engineering team for resolution of the tickets.
Validating any quick fixes to be deployed to production.
To co-ordinate with the Level 1/2 support teams for client issues/tickets.
To co-ordinate with the Product Owner for any new feature requests/enhancements from client issues/tickets.
To co-ordinate with customers while on customer calls.

MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
Excellent Communication skills.
Willingness to work on L3 Dev Support profile and in 24x5 rotational shifts