VMware Hiring Associate Technical Support Engineer

Eligibility Criteria
Job Role	Associate Technical Support Engineer
Education	BE/BTech
Branch	EC, CS, IS
Batch	2021
CTC/Salary	Not Disclosed
Criteria	70% across their academics from 10th to BE
Experience	Fresher's/ Experienced
Location	Bangalore, India
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Candidates should have good written and verbal communication skills.
Candidates should have good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
Candidates should have understanding in Virtualization & Cloud computing will be preferred.
Candidates should open to work in Rotational Shifts- Night Shifts.
Candidates should have high learning ability.
Candidates should have Understanding of some of the following technologies - Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008.
Candidates should have strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment .
Candidates should have ability to follow standard engineering principles and practices.
Candidates should have logical approach to problem solving.

Candidates have to resolve customer's issues via the telephone, email or WebEx session.
Candidates have to reproducing issues in-house and responding back in a timely manner.
Candidates have to regular follow ups with customers with recommendations, updates and action plans.
Candidates have to escalate issues in a timely manner according to Standard Operating Procedures.
Candidates have to leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Candidates have to create new knowledgebase articles to capture new learning's for reuse throughout the organization.
Candidates have to participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Candidates have to Focus on an area of technical specialization and attend technical trainings.