LinguaSol Off Campus Drive

Eligibility Criteria
Job Role	Technical Support Executive
Education	BE/BTech
Stream	Any
Batch	Any
Experience	Fresher
Job Location	Pune
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Candidate should have degree in any of following courses BE/BTech/ME/MTech graduate.
Candidate graduated in any branch are eligible.
Candidate should be passout in any year.
Candidate should graduated in any stream can apply.
Candidate is offering for role of Technical Support Executive.
Work Location : Pune

Candidate will diagnose and troubleshoot technical issues.
Candidate will ask customers targeted questions to quickly understand the root of the problem.
Candidate will coordinate with product team to find resolution for the issue.
Candidate will communicate with client using phone / email / chat and ensure issue resolution
Candidate will provide prompt and accurate feedback to customers.
Candidate will escalate unresolved issues to appropriate internal teams (e.g. product team).
Candidate will assist in Product/Software testing in In-house/On-site.
Candidate will manage multiple incoming phone calls at a time from customers.
Candidate will prioritize and manage several open issues at one time.
Candidate will document technical knowledge in the form of notes and manuals.