RedHat Hiring Associate Technical support Engineer

Eligibility Criteria
Job Role	Associate Technical Support Engineer
Education	BE, BTech
Branch	Any Stream
Year Of Passing	2020, 2021, 2022
Location	Remote
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Candidates should be graduating with bachelor's degree in engineering, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications can apply.
Candidates should graduated in 2020, 2021, 2022 passouts.
Candidates should have excellent verbal and written communication skills.
Candidates should have good analytical and problem solving skills.
Candidates should have ability to communicate and present ideas in a user-friendly way.
Candidates should be focused on delivering remarkable and consistent customer experience.
Candidates should be motivated and comfortable working in a team.
Candidates should have the ability and willingness to learn, adopt, and practice Red Hat Values and Competencies.
Candidates should have Red Hat Certified Engineer (RHCE) certification.
Candidates should have basic understanding of Linux, Containers, Kubernetes and open source.
Candidates should have basic knowledge of TCP/IP networking and UNIX services and concepts.

Candidates should provide technical support to Red Hat enterprise customers.
Candidates should work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically.
Candidates should diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
Candidates should exceed customer expectations by providing outstanding customer service.
Candidates should consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction.
Candidates should contribute to the global Red Hat knowledge management system while working on customer issues.
Candidates should collaborate with engineering, product management, and support management teams to prioritize customer requests.
Candidates should support Red Hat's global customers on technical issues through phone, chat, or remote access tools.