Thomson Reuters Off Campus Hiring

Analyzes customer problems of low complexity.
Assesses scope of impact.
Mitigates customer impact of issues and executes work arounds.
Implements problem resolution as identified in documented solutions.
Engages others as appropriate and escalates as required.
Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults..
Proactively monitors production and nonproduction environments and/or applications.
Conducts root cause analysis and correlation of other system and/or application problems of low complexity.
Works on smaller, minimally complex projects/issues that require a singular area of expertise.
Participates in project planning sessions with team members.
Manages multiple and sometimes competing priorities with guidance.
Aids the preparation of status updates for customer problems or projects.
Regularly communicates and shares knowledge with the rest of the team
Performs actions aligned with defined standards.