Wipro Off Campus Drive

Oversee and support process by reviewing daily transactionson performance parameters
Handle technical escalations through effective diagnosis andtroubleshooting of client queries
Build people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Applies the competency in all situations and is serves as a guide toothers as well.
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.